Write-up by: Ramirez P. Emingan and Constantine D. Florentin
Photos by: Ramirez P. Emingan and CHTM Student│ May 7,2026
Effective communication is the cornerstone of seamless service in the hospitality industry. Recognizing its vital role, a recent seminar featuring insights from industry experts focused on fostering better communication between dining staff and the kitchen team. With SDG 8 Decent Work and Economic Growth and SDG 9 Industry, Innovation and Infrastructure the experiential learning activity aimed to equip hospitality students and staff with practical strategies to enhance coordination, teamwork, and overall service quality.
The experiential learning was designed with clear objectives to improve communication and operational efficiency, students to enhance coordination and efficiency between dining staff and the kitchen team through effective communication strategies, to improve teamwork and collaboration during service operation, the students develop a clear and consistent methods for relaying orders, special requests, and updates, and it aims to identify common communication barriers between front-of-the-house and back-of-the-house staff.
During the seminar, Sir Barroga shared valuable insights into the importance of establishing effective communication channels. The students learned that clear, concise, and timely information exchange is essential to prevent errors, reduce delays, and ensure customer satisfaction. Students also had ideas about bridging the gap between front and back of house.
The session highlighted practical techniques such as standardized order-taking procedures, the use of communication tools like POS (Point of Sale) systems, and non-verbal cues that facilitate quick understanding that goes with SDG 9 Industry, Innovation and Infrastructure. Emphasis was placed on actively listening, confirming orders, and providing feedback to avoid misunderstandings.
On building teamwork and collaboration, the students learned that effective communication fosters a spirit of teamwork, especially during busy service hours. The seminar emphasized the importance of mutual respect, patience, and proactive engagement among staff. By developing a shared understanding of roles and responsibilities, dining staff and kitchen teams can coordinate more smoothly, leading to improved service speed and quality. That also emphasizes the importance of the SDG 8 Decent Work and Economic Growth. Participants engaged in a real base situation to practice relaying orders accurately and handling unexpected situations, such as special dietary requests or dietary allergies. These activities demonstrated how clear communication can enhance problem-solving and teamwork.
Sir Barroga also tackled overcoming communication barriers which is a significant part of the discussion that focused on identifying common barriers, such as language differences, noise, distractions, and assumptions. Sir Barroga advised implementing strategies like standardized communication protocols, visual aids, and regular team briefings to overcome these challenges. Creating an environment where staff feel comfortable asking for clarification and providing constructive feedback was highlighted as essential to maintaining effective communication.
The experiential learning on effective communication between dining staff and the kitchen team provided invaluable insights into optimizing hospitality operations. By fostering clear, consistent, and respectful communication, establishments can improve teamwork, reduce errors, and enhance guest satisfaction. As future hospitality professionals, students learned that investing in communication skills and strategies is fundamental to building a successful and harmonious service environment. This experiential learning opportunity underscored effective communication is not just a skill but a vital element of excellent hospitality service, paving the way for more efficient and enjoyable dining experiences for both staff and guests.
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